Shipping & Returns

Mera Puppy Shipping

Shipping

All the products are shipped to your door steps for no extra cost, except few bulky products like dog bed, bird cage, aquarium etc & Pedigree, Himalaya & Drools. We ship same day by DTDC, OnDot, India Postal Service or Professional courier service for all the confirmed orders received before 2pm Monday to Friday, we do not ship on weekends & Indian holidays.

By Air:

If you choose this service, usually your order is shipped via air where ever possible else surface is used. Usually delivery takes about 2 to 7 days depending on the destination.

By Surface:

This service is applicable only if you order total weight is 5 kgs or above, this service is slower than air as the order is moved by Train/Bus/Lorry etc. Usually delivery will take about 4 to 15 days depending on the destinations.

Returns

We accept returns for damaged goods & for issues where size ordered doesn’t fit your pet. We either replace the product on return or give you full money back. You can contact us if you have any such issues.

15 Days no questions asked return policy, in case you don’t like the product, you may return the order within 15 days from the date of delivery in its original packing and we will refund you the full amount.